Question 1

Can I get a VAT invoice/receipt for my company expenses?

Accepted Answer

Absolutely. As a professional accommodation provider, we issue full invoices for every stay. These are sent automatically to your email upon booking confirmation, making your expense reporting seamless.

Question 2

Is there parking available?

Accepted Answer

Yes, there is free on-street parking available that is suitable for vans and cars.

Question 3

Why should I book here instead of Airbnb or Booking.com?

Accepted Answer

When you book direct with Properties With Joy, you are cutting out the middleman fees. This guarantees you the absolute lowest rate for our property (typically 10-15% cheaper). Plus, you get direct communication with us for a smoother experience.

Question 4

Do you offer discounts for long-term stays?

Accepted Answer

Yes. We specialize in accommodating contractors and extended stays. Our booking engine automatically applies discounts for weekly and monthly bookings. For stays longer than 30 days, please contact us directly for a custom rate.

Question 5

How does Check-in work?

Accepted Answer

We use a secure  entry system (Smart Lock). You will receive a unique access code on the day of your arrival, allowing you to check in anytime after 3 PM. No need to worry about meeting someone to collect keys.

Question 6

Do you require a security deposit?

Accepted Answer

yes, a security deposit of £250 is required. This is a pre-authorization (hold) on your card, not a charge, and is released automatically after check-out, provided there are no damages or broken house rules

Question 7

Why do I need to upload my ID?

Accepted Answer

For the safety of our property and our neighbors, we require ID verification for the lead guest. This is standard industry practice for professional Serviced Accommodation and helps us maintain a secure environment for all guests.

Question 8

Is the kitchen fully equipped?

Accepted Answer

Yes, it is a full home away from home. You’ll find a cooker, microwave, fridge-freezer, washing machine/dryer, and all the pots, pans, and utensils you need to cook a proper meal - much better than living out of a hotel room!

Question 9

Are linens and towels provided?

Accepted Answer

Of course. We provide professional hotel-quality linen and fresh fluffy towels for every guest.

Question 10

What is your cancellation policy?

Accepted Answer

• Full Refund: If you cancel more than 14 days before arrival.
 • 50% Refund: If you cancel between 14 and 7 days before arrival.
 • No Refund: Cancellations within 7 days of arrival are non-refundable.

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